Terms and Conditions
October 2026
Thank you for supporting The Ministry Of Hounds. Please read the following information before placing an order or booking a consultation.
These terms apply to purchases by individual customers. Trade orders subject to separately agreed terms.
About The Ministry Of Hounds
The Ministry Of Hounds is operated by Saphron Shave, trading as a sole trader.
Business email: Theministryofhounds@gmail.com
Telephone: 07385664228
Please use these contact details for enquires, cancellations or complaints.
Orders & Payment
All prices are displayed in pounds sterling and include any applicable taxes. Delivery charges are shown at checkout before payment.
Payment must be received before products are dispatched.
Your order is accepted when we send confirmation that it has been accepted. An automated acknowledgement that we have received your order does not, by itself confirm acceptable.
Orders are subject to availability. If we cannot supply a product you have ordered, we will contact you and refund any payment for the unavailable item.
Please check your order and delivery address carefully. If you notice an error, contact us promptly so we can try to correct it before dispatch.
Product Information
Our products are intended for dogs. Please read ach products ingredients, feeding instructions, warnings and storage guidance before use.
Our products are intended to provide nutritional or wellbeing support. Individual responses vary, and specific results cannot be guaranteed.
Products, website information and consultations do not replace veterinary diagnosis or treatment. Do not stop or change prescribed medication without advice from your Veterinary surgeon.
If your dog has a medical condition, takes medication, is pregnant or nursing, or you are unsure whether a product is suitable, please seek veterinary advice before use or contact myself for advice.
Natural ingredients may vary in colour, texture and aroma between batches. This does not affect your rights if the product is faulty or does not match its description.
Delivery Information
We currently deliver to UK addresses only within the delivery areas available at checkout.
Orders are usually dispatched within 2-4 working days of payment being received.
We dispatch orders Monday to Friday, excluding bank holidays. Orders placed at weekends or on bank holidays are processed from the next working day.
Dispatch means your parcel has been handed to the delivery provider. Delivery time is additional to dispatch time.
Available delivery services, charges and estimated delivery times are shown at checkout before you pay.
If we become aware of a significant delay, we will contact you with an update.
Unless a different delivery period has been agreed with you, your order will be delivered within 30 days of acceptance. Your legal rights concerning late or failed delivery remain unaffected.
Delay, missing or damaged parcels
If your order has not arrived within the estimated delivery time, or arrives damaged please contact us so we can investigate and resolve the issue.
We remain responsible for your order until it is delivered to you or someone you have nominated to receive it, unless you independently arrange a carrier we have not offered.
Cancelling a Product Order
For orders placed online, by telephone or message, you can cancel without giving a reason from the time you placed the order to when you’ve received your order. (Tub must be sealed to return, if its been opened we cannot accept it back)
To cancel, email Theministryofhounds@gmail.com or call 07385664228 with a clear statement that you wish to cancel. Please include your name and order number, if available.
Complaints
We want you to be happy with your experience of The Ministry Of Hounds.
If you have a complaint, please email theministryofhounds@gmail.com with your name, order or booking details and a description of your concern.
We will investigate and respond as soon as reasonably possible.